AIVON Refund & Return Policy
Thank you for choosing AIVON. We are committed to providing high-quality PCB manufacturing services. Because every PCB order is custom-made according to your specifications, our refund and return policy is designed to ensure fairness, product quality, and a smooth customer experience. Please read this policy carefully before placing your order.
1. General Policy
- All PCBs and related products manufactured by AIVON are custom-made based on the design files and specifications provided by the customer.
- Once production has started, orders cannot be canceled, changed, or refunded unless the product is proven to be defective due to AIVON's manufacturing errors.
- By placing an order, you agree to this Refund & Return Policy.
2. Order Cancellation
- Orders may be canceled only before production begins.
- If you wish to cancel, contact us immediately at service@aivon.com with your order number.
- If production has already started, cancellation requests will not be accepted, and the order will proceed as scheduled.
3. Refund Eligibility
Refunds are available only under the following circumstances:
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Manufacturing Defects:
- The delivered product differs significantly from the approved specifications due to AIVON's production errors (e.g., incorrect board thickness, wrong layer count, misalignment, etc.).
- The product is damaged or unusable as a direct result of AIVON's fault.
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Order Not Produced:
- If your order has not yet entered production, you may request a full refund.
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Order Canceled by AIVON:
- In rare cases where we are unable to fulfill an order (e.g., material shortage, technical limitations), we will issue a full refund.
⚠️ Not Eligible for Refund:
Refunds will not be provided for issues caused by:
- Incorrect or incomplete Gerber files or design data provided by the customer.
- Errors in specifications submitted during order placement.
- Functional or performance issues resulting from customer design flaws.
- Delays caused by shipping carriers, customs, or force majeure events beyond AIVON's control.
4. Return Policy
- Because PCBs are custom-manufactured, we typically do not accept product returns.
- If a return is necessary due to a confirmed manufacturing defect, please contact us within 14 days of receiving your order.
- Returned items must be unused and in their original condition, with all packaging and documentation included.
- Unauthorized returns without prior approval will not be accepted or refunded.
5. Quality Issue Reporting Procedure
If you believe your product is defective due to a manufacturing error, please follow these steps:
- Contact Us: Email service@aivon.com within 2 days of delivery.
- Provide Details: Include your order number, photos of the product, and a detailed description of the issue.
- Evaluation: Our technical team will review your case and determine whether the issue qualifies for a refund, replacement, or other solution.
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Resolution: If confirmed, we will offer one of the following:
- Reproduction: A replacement order will be produced free of charge.
- Partial Refund: A proportional refund for affected items.
- Full Refund: In rare cases where replacement is not feasible.
6. Shipping & Return Costs
- If a return is approved, AIVON will provide instructions for shipping the product back.
- In cases of confirmed manufacturing errors, AIVON will bear the return shipping cost.
- If the return is due to reasons not related to AIVON's error, you will be responsible for all shipping costs.
7. Non-Refundable Items
The following are not eligible for return or refund:
- Orders with incorrect or incomplete data provided by the customer.
- Items damaged during transit due to carrier mishandling (claims must be filed directly with the carrier).
- Products altered or modified by the customer after delivery.
- Any order submitted for prototyping or testing where defects are expected as part of the process.
8. Refund Processing Time
- Once your refund is approved, we will process it within 5–10 business days.
- Refunds will be issued to the original payment method used for the order. Processing time may vary depending on your payment provider.
9. Contact Us
If you have any questions or need assistance with a refund or return, please contact us at:
AIVON Support Team
📧 Email: service@aivon.com
