How to file a complaint with orders?

Q: How to file a complaint with orders?

To file a complaint regarding your order with AIVON , please follow the steps below: 1. Submit a Complaint Through the Website Once your order has been completed and shipped , go to the Order Center . Locate the “Complaint” button in the status section of the relevant order. Click the button, upload photos that show the issue, and provide a clear and detailed description of the problem. Submit your complaint — our team will review it promptly and contact you with a reasonable and effective solution . 2. Contact Your Sales Representative Directly You can also email your AIVON sales representative , attaching photos of the defective items along with a brief description of the issue. Your dedicated representative will initiate the formal complaint process , verify the problem, and ensure you receive a swift and fair resolution . Depending on the situation, compensation may include remaking and reshipping the boards , or providing partial monetary compensation . We encourage you to share your expectations or preferred resolution method — AIVON will always protect your rights and ensure fair handling . Your satisfaction is our top priority, and we are committed to addressing and resolving any concerns efficiently and professionally.

Question

Accepted Answer

To file a complaint regarding your order with AIVON, please follow the steps below:

1. Submit a Complaint Through the Website

Once your order has been completed and shipped, go to the Order Center.
Locate the “Complaint” button in the status section of the relevant order.
Click the button, upload photos that show the issue, and provide a clear and detailed description of the problem.
Submit your complaint — our team will review it promptly and contact you with a reasonable and effective solution.

2. Contact Your Sales Representative Directly

You can also email your AIVON sales representative, attaching photos of the defective items along with a brief description of the issue.
Your dedicated representative will initiate the formal complaint process, verify the problem, and ensure you receive a swift and fair resolution.
Depending on the situation, compensation may include remaking and reshipping the boards, or providing partial monetary compensation.

We encourage you to share your expectations or preferred resolution method — AIVON will always protect your rights and ensure fair handling.
Your satisfaction is our top priority, and we are committed to addressing and resolving any concerns efficiently and professionally.