To file a complaint regarding your order with AIVON, please follow the steps below:
1. Submit a Complaint Through the Website
● Once your order has been completed and shipped, go to the Order Center.
● Locate the “Complaint” button in the status section of the relevant order.
● Click the button, upload photos that show the issue, and provide a clear and detailed description of the problem.
● Submit your complaint — our team will review it promptly and contact you with a reasonable and effective solution.
2. Contact Your Sales Representative Directly
● You can also email your AIVON sales representative, attaching photos of the defective items along with a brief description of the issue.
● Your dedicated representative will initiate the formal complaint process, verify the problem, and ensure you receive a swift and fair resolution.
● Depending on the situation, compensation may include remaking and reshipping the boards, or providing partial monetary compensation.
We encourage you to share your expectations or preferred resolution method — AIVON will always protect your rights and ensure fair handling.
Your satisfaction is our top priority, and we are committed to addressing and resolving any concerns efficiently and professionally.
